Midwest Miles Program Earns Freddie Award for Best Customer Service
Midwest Airlines, MKE's hometown airline, took home another "best" award when its popular frequent flyer program Midwest Miles earned the Freddie Award for Best Customer Service at the 18th Annual Freddie Awards Ceremony in Los Angeles. Additionally, Midwest Miles placed a very close second for the most coveted award of the evening - Program of the Year - with a score of 8.963 to Southwest Airlines' score of 8.984.
The Freddie Awards were introduced in 1988 by Randy Petersen, publisher of InsideFlyer magazine. The Freddies allow consumers to rank airline and hotel programs from their point of view. The awards are considered to be the most prestigious consumer-generated awards in the industry.