Services for the Disabled

At General Mitchell International Airport, we offer several services for the disabled to make traveling easier, including:

Wheelchair Services

Accessible Ground Transportation

TDD Phones

Service Animal & Pet Relief Areas

Planning Your Flight:

  • Make your airline reservation well in advance.
  • Airline websites and reservation agents let you specify the nature of your disability and the type of assistance you require.
  • Identify yourself as a traveler needing assistance and/or special arrangements.  Describe what you need.
  • Travelers with disabilities (including disabled Veterans) may request a TSA Passenger Support Specialist to receive special assistance at the security checkpoint. Disabled travelers interested in this service should call TSA Cares at 855-787-2227 at least 72 hours before departure time.

Ground Transportation Services with Wheelchair-accessibility:

Arriving at the Airport:

  • Be sure to arrive early.
  • If you need assistance, it's best to be dropped off at the Ticketing/Check-in area.  Skycaps are stationed in both the Ticketing/Check-in and Baggage Claim areas to help you with your luggage.  Skycaps will transport you to and from your airline gate upon request. It is common practice to tip Skycaps for their assistance.
  • If you have arrived at the Airport and need assistance in locating a skycap, please contact Airport Operations at 414-747-5325 or Travelers Aid at 414-747-5245.
  • If you're driving yourself, parking spaces for persons with disabilities are available in all of Mitchell Airport's parking facilities.  Airport shuttles are equipped with a lift.
  • The Airport Information desk can loan a wheelchair for use within the Concession Mall only (not to be taken down concourses).

Aira Access Location for Blind and Low Vision travelers:

  • Download the free Aira app to your smartphone.
  • MKE Airport is a free Aira access location, so users will not be charged for using the service.

Information for the Air Traveler:

For general information on traveling for those with disabilities, including publications and rules, visit the U.S. Department of Transportation web site  and publications listed below:

U.S. Department of Transportation - Disabled Aviation Consumer Protection


Publication - New Horizons: Information for the Air Travelers With A Disability


Publication - Plane Talk: Passengers With Disabilites


General Mitchell International Airport | 5300 South Howell Ave. Milwaukee, WI 53207

Copyright © 2018 GMIA | Privacy and Acceptable Usage Policies